Refund policy

Each LeJandrier Fine Art print is made to order. If you need to cancel an order, request a return or report a problem with your delivery, please follow the information below.

Here you can request a return or cancellation through your customer account.

Before ordering, please double-check your artwork, edition, size and framing selection. Please inspect your order upon delivery and contact us as soon as possible if anything is damaged, defective or incorrect.


1. Changed your mind before delivery?

Contact prints@lejandrier.com as soon as possible, since production begins shortly after an order is placed.

  • If production can still be stopped, we’ll cancel your order and issue a refund without waiting for it to be delivered and returned.
  • If the artwork has already been produced but has not yet been dispatched, we may still be able to redirect the shipment to LeJandrier and process your refund.
  • If fulfilment can no longer be stopped or redirected, you can still use our 14-day worldwide return policy described below.

2. Changed your mind after delivery? — 14 days to request a return

You can request a return within 14 calendar days of receiving your order, wherever you are in the world.

Contact prints@lejandrier.com before sending the artwork back. We’ll provide the return instructions and return address. Please do not send returns directly to the printing facility.

Once you have notified us, please send the artwork back within 14 calendar days.

  • Return shipping costs are your responsibility for change-of-mind returns.
  • We recommend using a tracked shipping service and securely repacking the artwork, preferably using its original packaging.
  • The artwork should be returned in the condition in which it was received, allowing only the handling reasonably necessary to inspect it.
  • We may ask for clear photographs of the artwork and packaging before it is returned.
  • If the artwork is returned in its original condition, the purchase price of the returned artwork will be refunded, excluding any original shipping charges.
  • Where required by applicable law, the original standard delivery charge will also be reimbursed.
  • If the artwork has lost value because of damage or handling beyond what is reasonably necessary to inspect it, the refund may be reduced to reflect that loss in value.

3. Damaged, defective or incorrect items

Please contact prints@lejandrier.com as soon as possible if your artwork arrives damaged or defective, or if you receive an incorrect item.

Please include your order details, a description of the issue and clear photographs of the artwork and packaging.

  • Where appropriate, we’ll arrange a replacement at no additional cost.
  • If replacement is not possible — for example, because the relevant limited edition is no longer available — a full refund will be provided.
  • If a return is required, it will be arranged at no cost to you.

4. Lost in transit

If your order appears to be lost in transit, please contact prints@lejandrier.com so that the shipment can be investigated.

  • If the order is confirmed as lost, a replacement will be arranged at no additional cost.
  • If replacement is not possible, including where the relevant limited edition is no longer available, a full refund will be provided.

5. Refunds

Approved refunds will be issued to the original payment method.

For change-of-mind returns, we may wait until the artwork has been received, or until you provide evidence that it has been returned, before processing the refund.

Where applicable law requires it, the original standard delivery charge will also be reimbursed. Otherwise, original shipping charges are non-refundable.

Your bank or payment provider may require additional time to process the refund after it has been issued. If more than 15 business days have passed since we confirmed your refund, please contact prints@lejandrier.com.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.


6. EU right of withdrawal

If you are a consumer in the European Union, you may exercise your statutory right of withdrawal through our online return and cancellation function, by contacting prints@lejandrier.com, or by using the optional model withdrawal form below. Using the model form is not mandatory.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To:
Alejandro López Larroya — LeJandrier Fine Art Studio
Avenida Virgen del Carmen 9 — 03188 Torrevieja (Alicante), Spain.
Email: prints@lejandrier.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Artwork / product:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s): (only if this form is submitted on paper)
Date:

Delete as appropriate.